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Have a question about your order? Fill out the contact form with your order number in the subject line.

We process and ship your order as quickly as possible. Our customers have an hour window to request an order cancellation or address edit. While we will do our very best to accommodate your request during the hour window timeframe, cancellations and address edits are not guaranteed.

For order processing and fulfillment, we try our hardest to ship your orders the same day or the day after due to high order volume. The shipping time frame is our standard window of 3 - 5 days. Processing and fulfillment time frame applies to all orders, including expedited shipping orders. You will receive a shipping confirmation email as soon as tracking information is available

Transit times are calculated on checkout. Our shipping is weight and dimension based - many of our products are large in size which means it is quite expensive to ship to our customers all over the world. We're constantly doing our best to bring you the most competitive rates and best experience. Our shipping is not-for-profit center.

PRE-ORDER: All items will ship out on dates specified on the pre-order product page. Additional processing time will be added to this entire order with any preorder item. Please do not select expedited shipping for pre-order items as inventory is not available to ship until the dates listed.