After you placed your order we'll keep you updated via email. We'll also send the tracking number to you as soon as it ships so you can check the status of your order. We use DHL internationally. If you need to make changes to your adress, please contact customer service via our contact form. We will do everything we can to help solve your problem!

Full transparency; once your order is out for shipment, it's in the hands of the carrier. We suggest to contact DHL or your local carrier to redirect your package to a pick-up location.

We process and ship your order as quickly as possible. Our customers have an hour window to request a cancellation. While we will do our very best to accommodate your request during the hour window timeframe, cancellations are not guaranteed. Please contact us via our contact form as soon as possible if you would like to cancel your order!

For all online orders an email will be sent with shipping and tracking information, still have a question? Fill in our customer form.

First of all, sorry for our mistake! We will contact you and refund you the full price of the item and refund your card or account for the value of the item (including shipping) within 3-5 business days.

Fill in our customer form immediately. Customers have an one-hour window to request an address edit. We will do our best to accommodate but there are no guarantees.

If we are unable to edit your address, you need to contact the carrier directly to see what they are able to do for you. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. AYMÉ is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.

ELOÉ is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (DHL). Once your claim has been filed, please contact us directly via the contact form with information regarding your situation and your claim number.

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. ELOÉ does not store credit card information on our site. 

ELOÉ accepts all major credit cards – Visa, MasterCard, American Express, Shopify Pay, Apple Pay, Google Pay. For all our Dutch customers we accept iDeal and Klarna. At this time we accept EUR only - stay tuned as we expand our currency offering.

Due to various minor improvements made to the construction of the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show our products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher.